1. In short

Everything in this store is a digital good that is applied to your Minecraft account on WindVanilla.net. Please check your username and your basket carefully before you pay. We give refunds only in these two cases:

• Double payment – you were charged more than once for the same order.
• Problem with the product – the item was not delivered, or it does not work the way it is described in the store, and we are not able to fix this within a reasonable time.

We do not give refunds because you changed your mind, no longer like the product, no longer play on the server, bought the wrong item or username by mistake, or because a later update changed how something feels or looks.

2. How to request a refund

Please contact us on Discord or by e-mail at [email protected] as soon as possible – and no later than 14 days after the payment – and tell us your order number (it looks like WV-XXXXXXXX) and what went wrong. We will check your order and answer as quickly as we can. If we cannot fix a product problem, or if we can confirm a double payment, we refund the affected payment in full.

3. Subscriptions

Some packages are marked as Subscription. A subscription is charged every month until you cancel it. You can cancel at any time on your order page (open the order from your confirmation link) or by contacting us. If you cancel, the subscription stays active until the end of the period you already paid for and is not charged again afterwards.

Payments for a month that has already started are not refunded because you cancelled or stopped using the perks. The two cases from section 1 (double payment, problem with the product) apply to every monthly payment as well.

4. Bans and rule violations

Purchases do not protect you from punishments. If an account is banned or a package is removed because of breaking the server rules, cheating or chargeback abuse, no refund is given.

5. How refunds are paid

Refunds are always sent back to the payment method that was used for the original payment. Once we have issued the refund, it normally appears on your statement within 5–10 business days, depending on your bank or payment provider. The items or perks belonging to a refunded payment are removed from your account.

6. Chargebacks

If there is a problem, please talk to us first – it is usually much faster than a dispute with your bank. Chargebacks for payments we have already refunded, or that were made for delivered items, can lead to the affected account being suspended.

7. Your legal rights

This policy does not limit any mandatory rights you have as a consumer under the law that applies to you, including your right to digital content that matches what was described, under the EU/German rules for digital products (§§ 327 ff. BGB) if what we deliver does not work the way it should.